Return and Refund Policy

 At Sanjay Brothers & Perfumers, we strive to ensure that your shopping experience is seamless and enjoyable. Please read the following policies carefully:

General Policy

• As our products are luxury perfumes, once opened or used, they cannot be reused or resold. Therefore, items cannot be returned after delivery.

• Our products contain active natural extracts and ingredients. Any damage resulting from neglect, improper use, or incorrect application is not covered under this policy.

• This policy does not cover adverse reactions or sensitivities to specific ingredients. Customers are advised to conduct patch tests, as recommended on each product.

Refund Policy

• Sanjay Brothers & Perfumers is not responsible for any damage occurring after delivery.

• To claim refunds for missing items, leakage, breakage, damage, or incorrect products, an unboxing video along with the original packaging is mandatory.

• To initiate a refund, contact our customer care at +91-XXXXXXXXXX or email shop@sanjaybrothers.com with the necessary images and videos. Use the subject line: “Refund For [Order ID]”.

• If a package is tampered, damaged, or defective, please refuse delivery from the courier at the time of receipt.

• For orders marked as delivered but not received, contact customer care within 3 days of the delivery date. Refund claims after this period will not be accepted.

• Refund amounts do not include delivery charges, as they are non-refundable by courier partners.

• Refunds for Cash on Delivery (COD) orders will be transferred to the bank account provided by the customer within 4–7 working days.

• Refund claims must be submitted within 24 hours of delivery with the required documentation.

• Once accepted, refunds may take up to 15 days to reflect in your account.

• Transaction details and screenshots will be shared upon initiation of the refund.

Return Policy

• In rare cases of damaged products due to transit (leakage, broken items, or missing items), a refund or exchange can be initiated after verification according to our refund policy.

• Customers must contact our customer care within 24–48 hours of receiving a damaged or defective product.

Cancellation Policy

• Orders can be cancelled before dispatch from our warehouses only.

• A gateway charge of 2.5% will apply for cancellations.

• Refunds for prepaid orders will be credited to the original payment account within 15 days of cancellation acceptance.

• Orders cannot be cancelled once shipped. For prepaid orders returned after shipment, ₹75 will be deducted from the refund amount.

Frequently Asked Questions (FAQs)

Q1: How long will it take to receive my refund?

• Refunds for prepaid orders will be credited to the original payment account within 15 days of cancellation/refund acceptance.

• For COD orders, refunds will be issued to the bank account provided to our customer care team within 4–7 working days.

• All refund transactions will include relevant screenshots and transaction IDs.

Q2: Does the policy cover opened or used products?

• No. This policy only covers damaged, broken, leaked, or missing items. Opened or used products are not eligible for returns or refunds.

Q3: How can I cancel an order placed by mistake?

• Orders can be cancelled directly via the checkout confirmation page within the first few hours of placing the order.

• Alternatively, you can contact our customer care at +91-XXXXXXXXXX or email shop@sanjaybrothers.com for assistance.